IT Systems
- outsourcing provides direct benefits
contact information
Strategic Development & Sales
Pekka Ojala
tel. +358 50 599 1674
it systems and web solutions
Nesenta’s IT services provide businesses with the most technologically advanced and cost-effective solutions for the information management optimization in contact center service industry.
Our tailor-made applications are targeting the following service areas:
Customer service:
management in all contact channels
monitoring service quality
monitoring customer experience
monitoring service of a winback activity
Sales and marketing:
customer relationship management (CRM)
telemarketing management and reporting
area sales management and reporting
lead and contact management
HR management and administration:
training register
recruitment management
work atmosphere monitoring
management of email service
feedback management
reporting solutions
NESASPA – a modern information processing platform
While on the one hand, the data is dispersed across company’s different information systems, yet on the other hand, interaction volumes are quite limited, the customer service outsourcing might seem to a customer like no relevant solution.
In opposite, this is exactly the situation, when outsourcing of the customer service to Nesenta brings significant benefits to a customer’s company. That’s it, because Nesenta’s NesAspa information processing platform is designed to handle scattered data effectively and organize it into meaningful, coherent and working entity in a single operation system.
In practice, NesAspa is managing the progress of customer interactions, giving a customer agent fast and accurate responses to customer questions, dynamically suggesting sales arguments, and providing a real-time comprehensive reporting.