- outsourcing provides direct benefits
Customer service and sales functions are converging
Nesenta has a strong sales service competence in both direct outbound and inbound customer services as well as in inbound services complementing upselling and winback.
Remote selling, cross selling and upselling
Customer service with a strong selling approach includes both upselling and cross selling. When the contact is initiated by a customer, such interaction provides a good opportunity for the customer service to increase the overall sales by offering additional products and services to each customer on the line.
Our IT systems are designed to provide dedicated service agents with the necessary assistance in finding the most suitable products and arguments for each customer. In addition, any customer service interaction can be supported by video connection that brings into it a traditional service experience.
Nesenta’s advanced management, reporting and monitoring systems make our work not only efficient, but also guarantee transparency and fast information flow.
(cancel reverse, anti-churn)
Particularly in the media sector, a considerable part of the customer interactions is related to subscription or order cancellation. The costs of a new customer acquisition are quite high, so the winback function has a vital role in the customer service in order to achieve lower churn rates.
We have a rich experience in various winback solutions, and our approach is always tailor made and optimized according to the customer expectations. The winback concept is in the very core of Nesenta’s selling attitude combined with the strong concept of customer service.