- outsourcing provides direct benefits
NESCHAT FOR CUSTOMER SERVICE AND SALES
Chat service is already widely adopted by different businesses as a customer service channel, which offers to customers fast, personal and real-time interaction.
While popularity of chat is continuously growing, it requires a strong focus on the service process in order to achieve both efficiency and high quality of service.
This is why we organize our chat process in dedicated teams. See more about NesChat quality concept.
We differentiate three chat service models:
Info Chat works as a modern info center, providing customers with fast responses to standard questions, such as bookings, inquiries about service hours, messages and similar issues.
Customer Service Chat is a part of the deep end-point customer service function based on the EPR and works faster than email.
Sales Chat offers new opportunities to increase your sales by activating your potential customers while they are visiting your web site.
TURN KEY SOLUTIONS
We arrange both the technology and the service solution.
Detailed service content
Experienced service agents
Fast response time
Newest technology and data security
One of the best reporting systems on the market
o service levels, issues, results
o KPI according to objectives
o transparent quality
o real time reaction
o best practice