Chat
- outsourcing provides direct benefits
NESCHAT FOR CUSTOMER SERVICE AND SALES
Chat service is widely adopted by different businesses as a customer service channel, which offers to customers fast, personal and real-time interaction.
The popularity of chat is continuously growing. It requires a strong focus on the automated as well as on the manual process in order to achieve both efficiency and high quality of service.
This is why we organize our chat automation and manual processes in dedicated skill teams. See more about NesChat quality concept.
NesChat services
We differentiate chat service models
Info Chat works as a modern info center, providing customers with fast responses to standard questions, mainly automatically.
Customer Service Chat is a part of the deep end-point customer service function based on the EPR and works faster than email.
Sales Chat offers new opportunities to increase your sales by activating your potential customers while they are visiting your web site.
TURN KEY SOLUTIONS
We arrange both the technology and the service solution.
Detailed service content
Experienced service agents
Fast response time
Newest chatbot technology and data security
One of the best reporting systems on the market
o service levels, issues, results
o KPI according to objectives
o transparent quality
o real time reaction
o best practice