Nesenta focuses on providing contact center and information services as well as strives to excel in research, monitoring and coaching - supportive functions closely related to these services. Innovative information management, a large resource capacity and focused competence in our selected business sectors create a solid foundation for well-balanced outsourcing solutions.
Nesenta was established in 2002 as a result of an extensive market research carried out by the Finnish Innovation Funding Organization - Sitra. Since then, we have constantly expanded our innovative service production platform based on the optimal balance of new technology and the skills of our personnel. Our services are not limited by location.
Our emphases is on Innovative Resourcing. We focus on contact center services, sales, customer service performance and resource development combining knowhow, people and technology.
Our strong commitment to the customer’s values and products creates a solid foundation for the efficient outsourcing. We turn fixed costs into variable ones. The cost level decreases, while the customer experience and the service level are improving. In addition, our service production can always be monitored in real time.
We pursue a sustainable, long-term win-win partnership.
Optimized competence at right time.
The cooperation with us brings customers concrete benefits, such as improvement in the performance, cost structure, sales and customer service of our customer’s end-customers. The customer relationship is always based on knowing our customer well and combining optimal skills with innovative technology. Our services are always customer-driven, and we work exactly when the markets move.
The starting point for the relationship are always customer needs and hopes – we tailor our services to meet them. The resources allocated to the service production are managed centrally, therefore our work performance can be monitored in real time and from anywhere. The ultimate target is a long- term win-win partnership with our customers.
One stop shopping
Our main approach is one stop shopping. Our customer can reach us easily, and we eliminate barriers between our service sectors. This makes working with us straightforward and simple. Our service concepts are supporting each other, and our tools enables using information from anywhere across all service areas.
Real time reporting and transparency
Our operations are always completely transparent. We provide always a customer-specific monitoring system, which allows the real time follow-up. Therefore, unnecessary features are left out and we focus on the essential aspects of the service. We pride for the graphical clarity of our applications.
Our production base lies on the excellent expertise in different business sectors. With continuous analysis and training we ensure both the capacity and the up-to-date expertise of our personnel. Our motivated and skilled personnel is the most important cornerstone for achieving the good results, reliability and long-term customer relationships.